Lost phone - cancel account or enable new sim

[SylvieN]

My daughter lost her phone. How can I cancel the account. At this point nobody seems to be able to help change to the new sim I bought 

[computergeek541]

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@SylvieN wrote:

I can confirm that this does not work. The 2fa code is sent to the lost phone and there is no other option to change it

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By default, it does go to the phone numberr by text message, but has the didn't get code/resend code been used?  The option to send by e-mail should be there.

[SylvieN]

I can confirm that this does not work. The 2fa code is sent to the lost phone and there is no other option to change it

[computergeek541]

Log into the account on the new device using the Public Mobile smartphone app.  When it asks for the 2FA code, have that code sent to e-mail.  Once logged in to your daughter's account, go into the Account area and use the Change Your SIM Card option.