Lost SIM Before Activating Account

[gpetz]

I bought a SIM card at Walmart today and when I got home I was going to switch out my SIM card and I lost it. I can’t even activate the account because it sends a 6 digit code to my phone but I don’t have any access to my text messages since the SIM isn’t installed. How do I go about getting a replacement SIM so that I can activate my account?

[popping]

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@gpetz wrote:

@popping I sent them a private message. Do you know typically how long it takes for someone to respond?

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Offically, up to 48 hours.  It may take longer. Just wait.  Don't send moderator more private messages.  Otherwise, you will be put at the end of the queue again

[gpetz]

@popping I sent them a private message. Do you know typically how long it takes for someone to respond?

[Cookie72]

Go back to the same person who you dealt with at Walmart and ask them to activate a new SIM card for you to use. Unfortunately your current SIM card is required to activate your phone, and at this point someone else may have access to your plan.

[popping]

@gpetz

You need to get a non-activated SIM card from Walmart.

Then, you need to send a private message to moderator to help you to setup your selfserve account.

After you get your selfserve account, login to your account and change your SIM card using

[Plan and Add-Ons] --> [Change SIM card]

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437