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Login Disabled

alexander
Great Neighbour / Super Voisin

I have an account which I never used because despite multiple tries, and diligent entering of my credit card info, I could not get credit card payments to work. At the time I preferred not to use vouchers. I would like to give public mobile another try and just use vouchers. When I try to log in i get the error:

 

"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." 

 

Is it possible to have my login activated again?

2 REPLIES 2

surrey
Good Citizen / Bon Citoyen
^Depending on how long it's been, Your number is most likely Disconnected

meekju1339
Model Citizen / Citoyen Modèle

This same thing happened to me. It was because my account was disabled for more then 90 days. This is most definitely your issue. Just make a new account and you will be good to go. Also you cannot use an old sim if its been deactivated for more than 90 days.

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