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Ash1959
Great Neighbour / Super Voisin

I subscribed to canada-us plan. It took 10 days for my physical sim to arrive. Then I activated it after a day. Question - when does my billing cycle start? Is it on the day I subscribed to the plan or the day I actually activated my physical sim? 

3 REPLIES 3

Mohawk44
Great Citizen / Super Citoyen

As soon as you activate your sim, billing date begins. I know it confuses lots of people.

Shubh2023
Great Citizen / Super Citoyen

Hey, it starts the day, the subscriptions starts & you can see it on the website or the mobile app! 
@Ash1959  he explained it well, feel free to check your account! 


@Ash1959 wrote:

I subscribed to canada-us plan. It took 10 days for my physical sim to arrive. Then I activated it after a day. Question - when does my billing cycle start? Is it on the day I subscribed to the plan or the day I actually activated my physical sim? 


The plan starts on the day that you confirmed that you received the SIM card and finished the activation process.

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