How long until account/sim is activated?

[bsperanz]

 Hello all,

I just registered my sim card and requested my number to get ported over from Bell to PM. Just curious to when I would be able to start using my PM sim card? Would I receive an email notification? 

Also, any tips to transfer contact info from my old to new sim card?

Thanks in advance

[superbaby52]

i know you are suppose to get atext when done.did yu reboot and see if it works..i also read it can take up to 48hrs for port over.i just did the same from telus to Pm..you can also chat live here or send a pm on this site..hope all works soon for you..have a nice day

[wetcoaster]

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@bsperanz wrote:

@koimr1

No I'm a diehard android user (using an LG G4). Can't stand iphones 😛 I'll see if I can transfer contacts to my google account, if not then I'll try that app

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Not sure if you are still looking for input on the contact transfer...

I've never used a LG phone. However, all the Android phones I've had so far had an import/export function for contacts, usually found in the dialer settings.

[bsperanz]

@Lg85 that worked. Thanks

[Lg85]

@bsperanz

Please refer to the link below to set your APN settings for the Public Mobile network.

https://apn-canada.gishan.net/settings/933_15_public_mobile_apn_settings_for_lg_g4.php

[bsperanz]

Ok now how do I activate/set up my data network? I can't access anything using data currently

[koimr1]

Good stuff, let us know if it works because that could definitely be useful to others. 🙂

[bsperanz]

@koimr1

No I'm a diehard android user (using an LG G4). Can't stand iphones 😛 I'll see if I can transfer contacts to my google account, if not then I'll try that app

[koimr1]

Just noticed the contacts question - for myself, my contacts were always with Google and not saved to any SIM so they just moved over whenever I changed phones and put in my Google account. This is on Android phones.

Could that possibly be the situation too for you?

If you have an iPhone then I'm lost, I know nothing. 🙂

If are you using Android then maybe this app will help: SIM Card and Contacts Transfer

Note that I've never used that or any other SIM transfer apps, just was the first that came up when I searched the Play Store now. I also don't know if your Bell SIM still has to be active or what (which it is not now since you've ported). Again, no idea if there's anything similar with Apple stuff.

[koimr1]

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@bsperanz wrote:

well that was fast. My network with bell was cancelled and now I'm activated with PM 😄 

Thank you to everyone who replied here 

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Welcome to PM!

And you've figured out the forums, you are set! Enjoy saving money. 🙂

[bsperanz]

well that was fast. My network with bell was cancelled and now I'm activated with PM 😄 

Thank you to everyone who replied here 

[closng]

@bsperanz,

I believe the text will be sent to your Public Mobile SIM card. Regardless, you will know the port is successful as you will not receive any service from the Bell SIM card once the port is completed 🙂

[Samianauman]

Try pm sim if not working then keep using your bell once porting get completed your bell sim will stop providing services. 

[bsperanz]

@Samianauman I haven't tried the PM sim card yet. My bell account is still working for now

[bsperanz]

@closng

if the text message is being sent to my number, I would be receiving it regardless which sim card I have in my phone? Ideally, I would like to keep my bell sim card in for now because it has all my contacts in it.

Thanks for the quick response and the info

[Lg85]

Hi @bsperanz

I recently ported over from Bell last month. From my experience, it took less than 2 hours for the process to be fully completed (i.e. incoming/outgoing calls and text messaging, and LTE data working with the network). Public Mobile will be sending you a welcome text message notifying you of a successful port. 

You can insert the Public Mobile sim card into your phone and see if everything (calls/text/data) is working. 

[closng · Accepted solution]

Hi @bsperanz,

You should be able to use your SIM card immediately to call/text/data, however, your phone number may not be fully ported right away (you are assigned a temporary number until it is fully ported), it is a process that can range from 15 minutes up to a few hours.

Once the process is completed, you will receive a text message on your phone indicating that the porting process has been completed. If by the evening, your phone number is not completely ported over, something may have gone wrong in the port and you will need to send a message to the Moderators for help via the below link (be sure to include your account phone number, account number and pin):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Samianauman]

Someimes It's take few mins Somtomr few hours. Try rebooting your phone. Are u able to get any service i mean text data incoming calls or outgoing.  Also try your old bell sim maybe still working if , its still working then keep using untill its stop working then try your new pm sim.