How can I replace SIM card without self serv account?

[tonyottawa]

@CS_Agent 

Long story short, I opened an account with a new SIM and send to my cousin by letter.  For whatever reason, the letter is lost after 12 days. 

Now I get a new sim card and want do a SIM card replace.  It needs me do it in self serve account. I never register that self serve account and the card was lost already. No way I can register it.

I have original order confirmation screen copy (account number, phone number, address).  Is there any way to do a sim card replacement without the self serve account?

[tonyottawa]

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@ShawnC13 wrote:

 It is well worth it even for a couple of more days to contact the moderators and let them help you through this @tonyottawa 

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This way works in the end. Moderator swap it for me.

[Himanshu1]

Hi 

Your best bet could be waiting for a couple of days to see if the sim card reaches the person

In the meantime you should contact the moderator with the link provided by 1 of the community members. It usually takes them 1 to 2 days to get back to you 

If you have the payment slips with the sim order and the plan you purchased (if any), I am pretty optimistic, the moderators will be able to help you resolve the issue 

[ShawnC13 · Accepted solution]

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@iliketotalk wrote:

@tonyottawa Hi I think the best solution would be to start a new account with a new email address 

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@iliketotalk, I would have to disagree with this then the person will lose out on any plan that they have already purchased.  It is well worth it even for a couple of more days to contact the moderators and let them help you through this @tonyottawa 

[popping]

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@tonyottawa wrote:

@CS_Agent 

Long story short, I opened an account with a new SIM and send to my cousin by letter.  For whatever reason, the letter is lost after 12 days. 

Now I get a new sim card and want do a SIM card replace.  It needs me do it in self serve account. I never register that self serve account and the card was lost already. No way I can register it.

I have original order confirmation screen copy (account number, phone number, address).  Is there any way to do a sim card replacement without the self serve account?

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Send a private message to moderator for help to create your self-serve account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[iliketotalk]

@tonyottawa Hi I think the best solution would be to start a new account with a new email address