Help! Voucher can't be added

[glimmercat]

This has happened before, but it was ages ago and I have no clue what the solution was.  I have double- and triple-checked the voucher number to make sure I'm entering what's on the receipt.  It has been a few months since I used a voucher for payment.  Recently I had been using Visa gift cards, but they're just too expensive. 

I'm hoping it's a simple fix, since I'm computer-challenged at the best of times.  And does anyone know why Public Mobile won't allow payment via bank account?  That would make my life so much easier! 

Thank you 

meow 

[CannonFodder]

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@glimmercat wrote:

And does anyone know why Public Mobile won't allow payment via bank account?  That would make my life so much easier!

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That's one of the mysteries of life in PM land. Credit cards(Visa, Mastercard, & AmEx), Visa Debit, and vouchers are it. Yeah, Interac would be good to have, but it's possibly deemed to be more trouble than it's worth.....

[gblackma]

You are welcome @glimmercat . Glad that we could help you.  Have a meow great week. 

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@glimmercat wrote:

Yay payment accepted! 

Thank you all for your help! 

Until next time!  lol 

meow 

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[glimmercat]

Yay payment accepted! 

Thank you all for your help! 

Until next time!  lol 

meow 

[glimmercat]

I have a preference for online, as I can get a shot of the payment being accepted.  But if this ends up taking too long, I just might have to do that.  (I haven't called 611 in ages!) 

meow 

[Jb456]

Some have two 12 digit pins..check to ensure right one is being entered.

Also that no one mentioned you can add it to your account by calling 611 

[gblackma]

@glimmercat  Have you tried using 611 from your phone to add the voucher and apply payment? https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/t...

[glimmercat]

I got it at Hasty Market, Yonge & Davisville, Toronto.  That's where I was getting them before I started using the gift cards a few months ago. 

All digits and both eyes crossed that it'll work when I try again in a while.  I don't have the wherewithal to deal with tech issues tonight. 

meow 

[gblackma]

@glimmercat as @geopublic  says not all vouchers are created equally. Could You tell us where it was purchased from? And meow to you too.😁

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@glimmercat wrote:

This has happened before, but it was ages ago and I have no clue what the solution was.  I have double- and triple-checked the voucher number to make sure I'm entering what's on the receipt.  It has been a few months since I used a voucher for payment.  Recently I had been using Visa gift cards, but they're just too expensive. 

I'm hoping it's a simple fix, since I'm computer-challenged at the best of times.  And does anyone know why Public Mobile won't allow payment via bank account?  That would make my life so much easier! 

Thank you 

meow 

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[Staliger]

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@glimmercat wrote:

This has happened before, but it was ages ago and I have no clue what the solution was.  I have double- and triple-checked the voucher number to make sure I'm entering what's on the receipt.  It has been a few months since I used a voucher for payment.  Recently I had been using Visa gift cards, but they're just too expensive. 

I'm hoping it's a simple fix, since I'm computer-challenged at the best of times.  And does anyone know why Public Mobile won't allow payment via bank account?  That would make my life so much easier! 

Thank you 

meow 

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Wait a little and try again. If still doesn't work, contact moderators: click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[geopublic · Accepted solution]

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@glimmercat wrote:

This has happened before, but it was ages ago and I have no clue what the solution was.  I have double- and triple-checked the voucher number to make sure I'm entering what's on the receipt.  It has been a few months since I used a voucher for payment.  Recently I had been using Visa gift cards, but they're just too expensive. 

I'm hoping it's a simple fix, since I'm computer-challenged at the best of times.  And does anyone know why Public Mobile won't allow payment via bank account?  That would make my life so much easier! 

Thank you 

meow 

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@glimmercat  Try again in an hour, some vouchers don't get activated at time of purchase. Just keep trying and it will eventually work.