HELP!

[vincecummings]

made prepaid payment at 5:50 a.m. and it is now 10:15 a.m. Still no working phone.  Anyone tell me whats going on?  Phone has been restarted several times.  Still nothing.  Called 611 says payment is gone through but still no service etc.  Also MOD has not returned my email since Saturday with another issue, took 2 payments Friday and was only suppose to take 1 and has not returned the funds of 51 dollars for that account.  I have  a total of 3 phones which i am seriously considering changing companies because of the poor customer service and never responds in a timely manner.

[mimmo]

Thanks @Mary_M you rock

[Mary_M]

Hey @vincecummings,

thank you so much for your patience!

To address both your concerns:

1) Your wife sent in a private message and I'm glad to say that it was resolved today by my colleague Syed. 

2) we have received your private message. Due to an increase amount of messages, we were experiencing a delay but I have just replied to your PM - please view it 🙂 

I look forward to helping you out!

Mary

[crystalholtby78]

they answer back when the time is right i am waiting my self

[mimmo]

@CS_Agent  can you have a look at this?  no reply to a prvate message since friday.

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@vincecummings wrote:

Yes correct, private messaged and still no service and no reply.  Wife still waiting to fix our other problem regarding 2 payments being takin. That was sent since Friday!

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[vincecummings]

Yes correct, private messaged and still no service and no reply.  Wife still waiting to fix our other problem regarding 2 payments being takin. That was sent since Friday!

[will13am]

@vincecummings, you mentioned emailing the moderator team.  I assume you meant private messaging the moderator team.  There is no email system for contacting them.  The private message link has already been provided in the post above.  Their response time should be in the order of an hour or two, definitely not days.  Regardless, be patient once the private message is sent. 

[mimmo]

At this point only mods can help.  I would try sending another private message with the details of your issues. 

Just in case: Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount