@LAIZHIHUI wrote:
I am trying to cancel my Public Mobile service but I forgot my login password and also can’t get the answer to the security question. I have tried the alternate retrieval method (last 4 digits on card number, last billing amount etc.) and sent it for review, but it has been a week and I just got billed again for December because of auto-pay. How can I cancel my plan with PM? Thanks in advance!
Where did you sent your request?
You can create another support ticket and wait for couple of hours to 2 days.
1. If you do not remember the answer to your security question, Create a moderator support ticket for help using https://publicmobile.ca/chatbot. Tell SIMon what is the issue (important) - Use "forget password and answer to security question".
To verify you are the owner of your account, use your account PIN #. If you forgot your PIN#, provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount
- voicemail issue
2. If you don't need your phone number to be ported to another provider, you can call your cc company to report your cc lost and ask them to send you a replacement card in about 10 business days. Without payment on your next renewal, your account will be suspended. 90 days after suspension, your account will be canceled.
