My first time posting on community since I started using Public Mobile in 2021. This might be my last, depending on how this issue gets resolved. (I copied what I wrote under “Lounge” to here with some modifications/updates:)
I just sent them another ticket that reads:
“This is my fifth and final attempt to reach out about this issue: I’ve been trying to change my payment details since October because I got a new debit card. Not only have I waited out to change my card at different dates through out the last two months, I’ve also tried changing my payment details via the app, incognito mode, switching to a different browser. The details on my new card is always correct and the same. I do not have access to a different debit/credit card, and VP is not accessible where I am. It seems other people have had similar issues according to the community section of Public Mobile—they’ve tried different things with no avail as well. Either help me fix this, or I’m forced to switch to Bell. I’ve been with Public since 2021. This is infuriating.”
I’ve been more than patient about this issue, and it’s been incredibly inconvenient having to work and navigate things without being able to call people or use data in order to look up bus routes to new locations. I don’t believe I’m being unreasonable here, but being times and times again dismissed and forgotten by the customer service team, I’m now at my wits end.
(I just checked my old notifications, and it seems the last time PM customer service/support team reached out to me was 4 WEEKS ago, even though the last time I reached out they said someone would reach out to me in three business days. I check my emails very regularly, and I would not miss something important that easily. On top of that, I shouldn’t have to be so vigilant in the first place like this is my fault. I’m now beyond dissatisfied with how this has been handled.)
