Failed to activate subsciption

[Gisellebauman]

My accout failed to activate on the app and now i cant do anything

[Gisellebauman]

thanks

[will13am · Accepted solution]

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@Gisellebauman wrote:

luckily for me the port did not go through

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@Gisellebauman , if your payment card has been charge, submit a PM to support.  They will help with completing the activation.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Gisellebauman]

luckily for me the port did not go through

[Gisellebauman]

The payment card was charged, and then it tried to activate and failed,

[will13am]

@Gisellebauman , how far were you able to progress the activation.  If your payment card has not been charged, you should be able to try again.  I would uninstall and reinstall the app, delete the cache on the browser and try again.  If you need assistance from support, they can be reached using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437