Everything wrong with PM

[frank312]

just actived my SIM and registed my account. but my iphone says NO SIM.....

checked with other phone, still NO SIM. SO I GOT a bad SIM Card.

my account is ACTIVE

then I want to change SIM, Fortunly, I brought two SIMs

BUT the web does not work, 

Oh no!
It looks like something went wrong, but don’t panic.

I have tried use my laptop, my phone, my everything, still 

Oh no!
It looks like something went wrong, but don’t panic.

what can I do now..

[darcygibbs]

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@frank312 wrote:

thank you everyone 

solved!

I changed the SIM 

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Were you able to get a refund for the broken one?

[frank312]

thank you everyone 

solved!

I changed the SIM 

[frank312]

I guess it's a broken sim card, so no phone can read this sim

[RobertQc]

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@frank312 wrote:

Thanks

 I tried another SIM, it says NO Servies, not like the bad one which says NO SIM

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@frank312What does it exactly say? "No SIM card Installed" or does it say "Sim Failure"  or "Sim Not Valid" or "Sim Not Supported" or.....................?

[frank312]

Thanks

 I tried another SIM, it says NO Servies, not like the bad one which says NO SIM

[RobertQc]

@frank312Self serve is doing an update / has the common blank glitch right now, sometimes it takes a little time for the sim to become active during this common occurance.

If you just activate, wait a couple hours and restart your phone, most likely everything will work without having to change your sim.

[frank312]

I have tried, still does not work

but thanks

[frank312]

thank you, I will try

[Dunkgirl]

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@frank312 wrote:

just actived my SIM and registed my account. but my iphone says NO SIM.....

checked with other phone, still NO SIM. SO I GOT a bad SIM Card.

my account is ACTIVE

then I want to change SIM, Fortunly, I brought two SIMs

BUT the web does not work, 

Oh no!
It looks like something went wrong, but don’t panic.

I have tried use my laptop, my phone, my everything, still 

Oh no!
It looks like something went wrong, but don’t panic.

what can I do now..

---

@frank312

Currently my self-serve shows a blank plan page, which means you should wait and try again later. When you log in and see this

Then try to log in again, once it shows your plan then go ahead with your changes.

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[mimmo]

Try changing language to French. Try incognito mode.