@Nivk are you activating need account? Check your phone , check SIM Manager or Settings -> Cellular and maybe the Public Mobile eSIM was already installed by the app. If it is there, enable it and set it as Primary
If it is not there, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
