@RMJ483 wrote:
I activated my SIM card and switched my old phone number over. It said it worked, and my old number is up in my profile. THE PROBLEM: I call "my" cell phone number from a landline and someone else answers! I used the self-serve platform and tried to change my number to a different number. Each time I tried, it said it failed. I'm paying for a phone plan for which I do not have a phone number. So far I am NOT impressed with Public Mobile. Any help to get me a phone number that someone can actually call would be much appreciated.
Porting a number between provider takes time. Since you changed you number on self-server after porting in your old number, you old number will be return back to the provider who gave you that number.
There may be issue with your account. Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
