[Deleted]

[computergeek541]

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@Anonymous wrote:

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@computergeek541 wrote:

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@Anonymous wrote:

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@Edwinklh3 wrote:

also normal data working but dint receive message saying your on the list

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If you were active up to 11:59pm ET Aug 19 and remained active through Sep 4 then you should have received it. Seems some people aren't getting it.

You'll need to contact the Moderator_Team < Click this. Apparently you can use a new ticket system by getting to a form via the SIMon chatbot link in the lower right that might possibly be faster.

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That links is available here:  https://www.publicmobile.ca/en/bc/get-help/form/U2FsdGVkX19sSVetz1YYKu0RoZJEjaWv7DqaxKBVQYpgeJJ1L2pENG7SAgujSx2XTUSQrOJBPDAQmho7U74XTA

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I had one of those links from earlier (from Luddite) and it seems it had expired. I would imagine this link would too unless you being an Oracle know that it is now a permanent link to the form that we mere mortals wouldn't know about.

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It's not about being an Oracle for the link to work or not.  I'm was trying to figure out a way to get a direct link for cases in which the necessary questions had already been asked of the member. I was informed by someone as well about a problem with a link that I gave.  That above link works on one of my devices, but not the other.  I'm uncertain if it's about IP address, or if it locks to a specific community account once used.

[Anonymous]

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@computergeek541 wrote:

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@Anonymous wrote:

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@Edwinklh3 wrote:

also normal data working but dint receive message saying your on the list

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If you were active up to 11:59pm ET Aug 19 and remained active through Sep 4 then you should have received it. Seems some people aren't getting it.

You'll need to contact the Moderator_Team < Click this. Apparently you can use a new ticket system by getting to a form via the SIMon chatbot link in the lower right that might possibly be faster.

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That links is available here:  https://www.publicmobile.ca/en/bc/get-help/form/U2FsdGVkX19sSVetz1YYKu0RoZJEjaWv7DqaxKBVQYpgeJJ1L2pENG7SAgujSx2XTUSQrOJBPDAQmho7U74XTA

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I had one of those links from earlier (from Luddite) and it seems it had expired. I would imagine this link would too unless you being an Oracle know that it is now a permanent link to the form that we mere mortals wouldn't know about.

[computergeek541]

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@Anonymous wrote:

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@Edwinklh3 wrote:

also normal data working but dint receive message saying your on the list

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If you were active up to 11:59pm ET Aug 19 and remained active through Sep 4 then you should have received it. Seems some people aren't getting it.

You'll need to contact the Moderator_Team < Click this. Apparently you can use a new ticket system by getting to a form via the SIMon chatbot link in the lower right that might possibly be faster.

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I agree with the need for a direct link.  Going through SIMon can compllicate things more, especially if the troubleshooting has already been done.

edit: link experient removed

[Anonymous · Accepted solution]

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@Edwinklh3 wrote:

also normal data working but dint receive message saying your on the list

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If you were active up to 11:59pm ET Aug 19 and remained active through Sep 4 then you should have received it. Seems some people aren't getting it.

You'll need to contact the Moderator_Team < Click this. Apparently you can use a new ticket system by getting to a form via the SIMon chatbot link in the lower right that might possibly be faster.

[cavemantoronto]

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@Edwinklh3 wrote:

also normal data working but dint receive message saying your on the list

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You'll need to send a message to Moderator_Team to ask for it if you were a customer before August 19.