Data usage error

[Babaoba]

Hi everyone,

I am 5GB/month, My phone shows that I've used 3.10GB but I got text notification from public mobile that I used 100% data. Community please what can I do? I never finish my date before.

[Babaoba]

Oh you're genius. Thanks very much

[BeachNBeer]

@Babaoba 

Click purchase add-on then buy the data.

 

[JoyLuck · Accepted solution]

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@Babaoba wrote:

It's shown on my account that I've $15 but how will I convert it into data please?

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Now go into Plan and Add-Ons and make the purchase of your data.

Here is a HDI:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

[Babaoba]

It's shown on my account that I've $15 but how will I convert it into data please?

[computergeek541]

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@Babaoba wrote:

Hi, I added $15 more of data to my phone. But it hasn't been applied. My phone won't connect to Internet, I need help please. Thank you

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If you didn't already have $15 in your account, going through the add purchase procedure only adds a $15 top up to your account. Check if that amount is now in your account, and if it is, prcoeed to go through the add-on purchase steps again.

[Babaoba]

Hi, I added $15 more of data to my phone. But it hasn't been applied. My phone won't connect to Internet, I need help please. Thank you

[Anonymous]

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@Babaoba wrote:

Hi everyone,

I am 5GB/month, My phone shows that I've used 3.10GB but I got text notification from public mobile that I used 100% data. Community please what can I do? I never finish my date before.

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What does your data line say under My Data & Add-ons on your overview page?

Your phone needs to be sync-ed with the 30 day term of the plan.

[computergeek541]

@Babaoba Your options are to purchase a data add-on (1GB is $15) or you could ask that your plan be renewed early.

As for the counter inside your account, do you know if that reset properly for your last renewal?