Data not working

[Paopao]

I just signed up today for the 40$ plan with 4.5gb data. But the problem is I can't access the data from my phone. Before this I didn't have problem with my previous carrier. Pls let me know if I need to change any settings to the phone or something like that. Thanks very much

[lorvar]

Same problem here. Signed up yesterday and just realized no data while I'm out.

[srlawren]

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@fountaindew wrote:

Hi,

I was going through the same situation. In my case I had to factory reset the phone for the data to work. I ported over from a different carrier. I triple checked the APN and honestly nothing was working. As soon as I factory reset the phone popped in the SIM card the data started working without needing to manually set the APN. Hope this helps!

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@fountaindew I'm going to go out on a limb here:  LG G-series phone?  🙂

[fountaindew]

Hi,

I was going through the same situation. In my case I had to factory reset the phone for the data to work. I ported over from a different carrier. I triple checked the APN and honestly nothing was working. As soon as I factory reset the phone popped in the SIM card the data started working without needing to manually set the APN. Hope this helps!

[tazzy_s]

What type of device are you on? If on iphone, may need to go to settings>cellular and ensure data is on and the lte if applicable is set to both voice and data. Android devices  may be settings>data usage or something that will enable mobile data to be turned on. More info about the device may be helpful

[Anonymous]

Welcome.

Seems APN settings are often the magic ingredient for data.

Check this out to find out more and read a couple few down.

And of course the easy try a reboot.

When I got on to PM, all those things just came in seemingly automagically. I didn't have to change anything. But some devices may not.

[ShawnC13]

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@Paopao wrote:

I just signed up today for the 40$ plan with 4.5gb data. But the problem is I can't access the data from my phone. Before this I didn't have problem with my previous carrier. Pls let me know if I need to change any settings to the phone or something like that. Thanks very much

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May have to change APN settings.  If you use this site it will give you the correct settings for your phone.  http://apn-canada.gishan.net/

[Dunkman]

Sorry to hear about your troubles.  

EDIT:  sorry I did not see your comments on my computer.  Just the title "DATA NOT WORKING"  See below comments for help...