05-10-2019 10:22 AM - edited 01-05-2022 04:51 AM
In April my plan renew 3 days early and in May again my data didn’t renew this time help
Solved! Go to Solution.
05-10-2019 11:41 AM
@Peter55 Click on the three dots and remove the picture you posted because it contains your account info. This is a public forum your privacy is at risk.
05-10-2019 11:25 AM - edited 05-10-2019 11:26 AM
@Peter55 To protect your privacy please blank out you personal account information and repost your pic.
Data counter not renewing can only be fixed by contacting the moderator.
05-10-2019 11:15 AM
In April my plan renew 3 days early and in May again my data didn’t renew this time
05-10-2019 10:50 AM
@Peter55, which plan do you have? When you say data did not renew, I assume you meant the data counter did not reset to 0 following renewal.
05-10-2019 10:23 AM
@Peter55 wrote:In April my plan renew 3 days early and in May again my data didn’t renew this time
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).