Data Not Working Despite Available Funds

[pascy]

Hey there,

Has anyone had this problem? My data is not working despite my account having a positive balance in it. I bought extra data (and I got charged double), and my account says available $$$, but data not working.  Help!

Thanks

[Lax2017]

I have the same problem, my data was not working since first week of July 2017, although I'm on auto-pay and have available funds @CS_Agent

[CS_Agent]

@pascy, Thank you for reaching out to us! Please check your mailbox, I just sent you a private message.

Cheers 🙂

[mimmo]

Does the data add-on show in the add-ons section?
Add-ons are typically a 2 step process add funds then purchase

Are your Apn settings correct.

[ShawnC13]

@pascy, purchasing the addons is a two step process.  The first one is it charges your credit card and puts money into available funds.  You then need to "re-purchase" the addon and it takes the money from the available funds and activates the addon in your account.