Changed plans, just renewed and says I have used up all my data

[fiver360]

I set my plan to change to the 3GB+1GB Bonus plan last month which renewed on October 25th this month and shows up successfully in the account.

However I got a message that said I've used 75% of the data this month the day after renewal which is just not possible. I checked my account and under Data it says "Amount Used" and only shows that I have some Data left from an Add On I had purchased awhile ago.

There is absolutely no way I've used 4GB in one day. I checked my phone's data tracker and from October 15th until today I've used around 600MB. 

I routinely check my data usage to ensure I don't go over, both using the Public Movile self serve account tracking and my phone and sometimes there is a little discreptency between what my phone is telling me, and what PM says I have actually used but never has it missed over 3GB worth of data. 

So what gives? 

 

[srlawren]

@fiver360 as @will13am noted, there is a known issue affecting renewals of some accounts with a 3G data plan (such as my test account, as well as @imm1304's).  Contact the moderator team using the link @ShawnC13 supplied above, and they can reset your data for you manually.  

[will13am]

Apparently there's been issues on some 3G speed accounts with the data meter not resetting on renewal.  The moderator team should be able to remedy the situation.

[photosbydan]

2+2gb 3G Speed Data?

Looks like there's an issue with the data, best to msg a moderator and have them look into your account.

Just a little tip, you can easily change the date on your android for your billing cycle to the 25th instead of the 15th, will help you keep track easier!

[ShawnC13 · Accepted solution]

@fiver360,

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...