09-19-2022 07:20 PM
Hello…
My account is renewed today. I upgrade my plan. I can call someone but I can’t receive any calls. The data service is also not working. Tried resetting the network and turn on or off the device. Nothing seems to work.
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09-19-2022 10:59 PM
Hello, maybe try giving it a few more hours. Same thing happened to me when I renewed my plan but everything was fine in a couple of hours. If not, I suggest going to you local store and asking them for help as a last resort. Best of luck!
09-19-2022 09:36 PM
That was already said more than 2 hours ago.
09-19-2022 07:36 PM
I think you can reset your network and data settings, I hope it works for you.
09-19-2022 07:22 PM - edited 09-19-2022 07:23 PM
hi there have been issues the last couple of days with plan changes messing up , you need to contact customer service agent to fix it for you
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
check your community envelope for a reply