Try clearing your browser cache and/or use incognito mode in a different browser.
If that fails, you'll need to contact the moderators for help. Please be aware that they have left the office for today, but, working on a first come first serve basis, they will get back to you asap tomorrow morning.
Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, previous phone number, area you moved to, detailed problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
