08-06-2019 09:32 PM - edited 01-05-2022 06:18 AM
Hi,
Tried to reset my password but received the below error message that prevents me from proceeding to next steps.
Solved! Go to Solution.
08-06-2019 11:26 PM
@BooSTiI could take moderators up to 48 hours to get back to you. The long lead time is the price we pay to save a few bucks every month.
08-06-2019 11:21 PM
Same issue for me. How long does it typically take to get a response and get unlocked?
08-06-2019 10:06 PM
Hi GinYVR,
I received the message after first login attempt. Yes I still have service.
I'll reach out to a moderator through the link provided.
Thanks for help!
Scott
08-06-2019 09:52 PM
@ScottNg416Did you enter the password too many times? Just to eliminate people doing nafarious things to you, you still have service with your phone right?
You would need to contact the moderators to get the account unblocked. However the same error message appears if your account had been ported out.
