Cannot log in

[Bbear12q]

Can't change my password as I've switched email accounts ..help..I can't log in and renew my plan as 2 step is texting an inactive number

[dust2dust]

Nobody seems interested in mentioning other methods. If you know your 4 digit account pin and you have a credit card registered then you can use 611 to pay. You can also buy vouchers and use 611 without the pin. You can also pay using real time payments. Then you will reactivate your account and could use the SMS method to reset your password.

But at the end of the day you might still want a working email for the account. But in the meantime the current one is just being used as a login id. It doesn't need to be valid.

[Bbear12q]

Yea need to renew my plan as of yesterday   2 step not working 

[softech]

@Bbear12q did yiu try to use sms to get the code to at least login first

To change email, open ticket with PM suppoet

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Outdoorsman · Accepted solution]

@Bbear12q 

Hi to change your email on your self serve account you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user