Cannot change plan

[nickogborne]

Trying to pay for a month of service early as I have run out of data. I have tried 6 times to change plan and it says it goes through but my balance stays the same and my plan does not renew? WHAT IS GOING ON?

[wetcoaster]

@shartomjamis right.

This link gets you directly to the private message form for the Moderator_Team, include all relevant information in your message, such as account number, phone number, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[shartomjam]

You cannot renew your plan early through self service.  You need the help of a Moderator to get this done.  Please send a private message to @CS_Agent with your phone# and your request.