Cannot activate sim card

[p1901]

@CS_Agent

I'm trying to activate a sim card I bought for my uncle.

Your website is broken. It is impossible to activate a sim card. So many errors in most steps that it would be too long to list. Tried it on 5 different computers with 5 different IP addresses and multiple browsers and email addresses. 

Sim number: 8912xxxxxxxxxxxxxxx

His email address: xxxxxxxxx@gmail.com

His current phone number (koodo): 514 xxx xxxx

My current phone number (with public mobile, for referral bonus): 514 xxx xxxx

He wants to transfer his Koodo number.

Let me know what other information you might need.

If you can't activate it for me, I'd like a refund for the 10$ I paid for the sim card, order number xxxxxx.

[p1901]

Thank you I will do that

[Mana]

@p1901 sorry to hear about your trouble. 

What errors are you getting exactly?

Please try @will13am suggestion about trying a different browser and clearing cache and history. 

As long as your enter all info correctly, you should not have any issues. 

[will13am]

The activation process is buggy but no that bad.  Try using chrome, incognito mode, browser cache cleared.  Good luck.

[JDT · Accepted solution]

You need to send a private message to the Moderator team to have look into your activation problems, rather than a post on this forum.

https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...

This is a public forum, so I would recommend that you edit your post to remove all of your personal information.