Can't send sms

[Nickmane]

I sent many sms in a short period of time now It doesn't work when I send some

[slusagm]

you sure the old provider's sim card is removed or alll old eSIM disabled?

try Reset Network Settings. Next is to ask PM to help, they can reset the account on the system .  Not sure id you can properly login to open the preferred Chatbot ticket, you might want to  message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Thamama3]

I have cleared cache and data on my messaging.All my web browsir's gun restarts even removed and reinstalled my sim card. It'll send one text message and then not the other.I am able to receive phone calls.... Super frustrating.. We have been with public mobile for 10 years.I'm thinking about switching w t f

[slusagm]

@Thamama3 and @Nickmane 

what phone you have?  if you have Android, clear cache and clear data on the message app

[Thamama3]

Mine is the working either.payment ok turned airplane on/off and restarted ..frustrating 

[Sansan]

If you've tried airplane mode on and off,  restarting phone and it still doesn't work,  you can try resetting networks. Should these not work either,  ask PM to check your account.  You can use the chatbot or link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nickmane]

Yes and yes

[Sansan]

@Nickmane  so you cannot  send text messages. Are you able to receive them? Are calls being received?