Can’t downgrade package

[Justine5]

I’m trying to switch to the lowest possible package (appears to be $20/month with 1gb data, unlimited talk and text). I have dual sim and will be using my company paid data moving forward so no longer need a more expensive plan for my personal line. 

This isn’t showing up as an option for me despite being on the website. How do I switch?? 

[Justine5]

Thank you. It seems a little wild that the only way to get a cheaper plan is to leave after being a client for so long. Appreciate the quick responses everyone!

[Sansan · Accepted solution]

You can only downgrade to the plans that's in your account.  So whatever the lowest you see, that's what you can get.

Your Account does not qualify for that $20/1gb.

You can switch to the lowest now, and maybe in a few weeks or month, other lower plans will become available. 

Use change o renewal if you decide to switch.