Can't Port From Wind - Error

[tsm28]

Couldn't port from Wind during the activation so I chose a temporary number.  Tried porting again now that my account is active but received this error:

We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

Filled in all the fields for the port request.

[jgorman]

Great news 😀

[Pillzberri]

Glad you got it fixed!

[tsm28 · Accepted solution]

Found the problem! When I filled in the Alternate Number field in the port form, Chrome auto-fill went back and changed the port number field as well. I couldn't see it cause my low resolution laptop had scrolled it off the top of the screen.

[tsm28]

Thanks.  That's actually the first combination I tried.

[Pillzberri]

When I ported from wind I used account number pin alternate number and name on the wind account

[ASharpTM]

I think I read some people were having success by using a different browser. I'm not sure if that will work but it's worth a shot.

[MoreYummy]

It seems their server or network too busy since tons of people are signing up and porting in the last few hours of the promotion.

[fktw3]

@tsm28, oh, that sucks.  Hopefully, it'll work tomorrow. 

[tsm28]

Thanks for the suggestion but got the same error.  I'll try again in the morning.

[fktw3]

I ported 3 numbers from Wind.  I usually just enter the account number.  I figured that the more info I give them, the higher chance that something is mismatched.  It worked fine all 3 times.  If you can, try again with just the account number.