Billing questions

[LouLou1]

I don't understand my bill. How the heck do I talk to Public Mobile about this?

[Luddite]

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@LouLou1 wrote:

I don't understand my bill. How the heck do I talk to Public Mobile about this?

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@LouLou1 No bills at PM; all you will have are your credit card receipts if you've registered for autopay. All amounts shown in self serve account are BEFORE taxes,

[computergeek541]

@LouLou1  Public Mobile's payment history shown in your account often has strange ways of calculating things. Some plans have the fee broken down into bits and pieces, or have a higher amount shown as charged, but in the payments area will show a discount applied to offset the difference between the unexpected higher price and the price that you were expecting.  It's the net amount that counts.

[Anonymous]

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@LouLou1 wrote:

I don't understand my bill. How the heck do I talk to Public Mobile about this?

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What bill?

We might be able to help you though. Maybe post a screen snip of your Payment history from your self-serve here (not your payment card). Blank out personal info of course.

[Staliger]

@LouLou1 Hello, 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.