Hello,
I joined Public Mobile in early November, picked up the 120/90 day plan as many others had. I noticed on my credit card statement that they billed it twice. No big deal I thought. I emailed support and told them of the situation. I waited 5 days...no response. I filed a chargeback with my credit card company.
Then on the 6th day I recieved a response to my email, or at least it appears that way. The response was the sketchiest, most unprofessional looking email I've ever recieved. Clearly reeking of a phishing attempt. The english was poor, and they were asking for ALL my personal information, including my PIN. I checked the email over and over, verified the domain and examined the header. It all seemed legit. I responded to the email indicating that IF it was an official email, they really need to give their security practices a once over. How can ANYONE think it's okay to send out all of security questions and answers in a email? I recieved a response from this email...many days later, and from another person basically saying...no no, we're cool, send us all your info.
Was this a phishing attempt? If so how did they gain access to the ticketing system at Public Mobile? Is there a security team with Public Mobile that can be contacted?
Thanks!
