Autopay

[pughball]

I had an expired credit card.  I have changed it.  My autopay is set to come out today and yet it still hasn't.

Should I be worried?

[pughball]

New PM sent.  When I hoevered over the name it only said Moderator_Team.  Strange.

[CS_Agent]

Hey @pughball,

I have not received your private message, can you please hover over my username (Mary_M) and select the option to send me a private message?

Thank you,

Mary

[pughball]

On a different screen, under the rewards tab.:

As of today your estimated payment is: $114

Due May 17, 2017

Everywhere else says May 16.  All other payments have come off the 16th.

[pughball]

PM sent.

[CS_Agent · Accepted solution]

If your plan is set to renew today the 16th, please send me your phone number via private message and I'll look into it for you!

If your plan is set to renew tomorrow, the 17th, I suggest waiting it out - it should kick in 🙂 @pughball

Regards,

Mary

[pughball]

It does not say suspended, but the autopay still hasn't kicked in?

[CS_Agent]

Hey @pughball,

Thank you for reaching out to us in regards to your payment inquiry!

If autopay has not kicked in, your self-serve account reflects that your plan is suspended and if your services don't work, please let us know! I'll look into your account details and proceed accordingly to have it fixed 🙂

Respectfully,

Mary