Auto pay doesn't work on changed plan

[Jas]

I changed plan and was on auto pay but once plan changed today and account suspended due to auto pay failure. Moderater send me PM for more details

[joaniem]

Hello, 

I am new to Public Mobile, but I just changed both my originating creditcard and also increased my plan from 3g to 4g and data increase as well. This is the order that I did it in, and it worked. I am not sure if the order makes a difference, and you don't have to remove the creditcard if you prefer to leave it on as an alternate payment card.)

1. I changed my plan first.

2. I deleted my existing creditcard on file.

3. I deleted my Auto-Pay.

4. I added my new creditcard. 

5. I resigned on to Auto-Pay.

(right now there is $2.00 missing from my Rewards and I bet that happened when I removed the Auto-Pay, but I figured it would reappear when I readded the Auto-Pay. I have private messaged the Moderators and about this & surely they will reinstate the missing $2. Hope that helps.)

[Jas]

System never picked my Auto Pay when changed plan. Yes just to keep my account activate I top up Due from different CC. Now my account is active and for future I go with Auto Pay. Only this month I Loose Auto Pay reward because system error or lack of customer service.

[meocon · Accepted solution]

@Jas Did you try to use another credit card? or you can use a voucher to pay if you cannot wait for Mods. You can send a private message to the moderator team and ask them to fix that up for you.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

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[will13am]

@Jas, you will need to contact the moderator team via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.