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Amount due is $0?

seyit_g
Great Neighbour / Super Voisin

Hello, 

 

My plan did not seem to autopay properly yesterday and since then my phone has had no service. I then canceled autopay and would like to pay manually. However the issue is that the amount due is $0 according to both *611 any self service. There is an error saying I must reactiviate my service but I cannot find the option to pay. I have messaged the moderater team multiple times to no response. How would I able to reactiviate my service? 

 

Thank you

2 REPLIES 2

seyit_g
Great Neighbour / Super Voisin

Got it solved. The issue was I had a "ghost" balance of $120 and my actual balance was $40, just needed to top up $80 more to activate my plan. 

closng
Deputy Mayor / Adjoint au Maire

Hi @seyit_g,

 

Unfortunately, there is nothing much for you to do at this moment since you have already messaged the Moderators. Sit tight and the Moderators should come to the rescue momentarily!

Need Help? Let's chat.