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03-11-2016 12:45 AM - edited 01-04-2022 12:51 PM
All, I tried to help my friend to port the phone from Fido, and encountered an message "Alternate Phone Number Regex Help". I searched in this forum that it is due to the format is not correct, and I just put my cellular phone number and still no working. I cannot go to the payment page. Please let me know if anyone had similar issue before and how to resolve. Also, long time no see for all the old friends.
Solved! Go to Solution.
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05-23-2017 01:45 AM
@annieclown wrote:I am having the same issue. I am not able to port my number : I am getting "Alternate phone number regex help" error message, nor am I able to create a new phone number as the drop down for select local calling area isn't working.
@annieclown (also FYI to @Rockdaddy22)
As mentioned, you should contact a moderator for help with this. However, the Moderator_Team account is still in the testing stage and, according to Shazia_K here, is having some problems, so I would avoid sending messages to that account for now. Best to send your private message to any one of the moderators listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
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05-22-2017 07:16 PM
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05-22-2017 05:55 PM
I am having the same issue. I am not able to port my number : I am getting "Alternate phone number regex help" error message, nor am I able to create a new phone number as the drop down for select local calling area isn't working.
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05-18-2017 10:43 AM
Hopefully one day people will be able to use the browser of their choice.
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05-18-2017 10:18 AM
Hi! Thank you so much for the quick reply! I repeated the process with Internet explorer and fortunately it worked! I'm now a PM user
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05-18-2017 09:46 AM
Good morning @marimar2395,
Thank you for raising concern regarding your port request, you've come to the right place for help.
In order for me to look into it, I'll need some information - can you please provide me with your SIM card number, the phone number you wish to port as well as the account number (associated to your old service provider) ?
Let's keep the conversation going,
Mary
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05-18-2017 09:33 AM
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05-18-2017 09:31 AM
I am also facing the same problem. I'm trying to port my number but I get the same error. I have tried everything and nothing has worked. Could someone help me, please!!
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12-02-2016 12:34 PM
Hey @jagpalmalik55
Please view your private message 🙂
Mary
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11-28-2016 07:05 AM
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11-27-2016 09:07 PM
Hello, I'm facing the same issue.
I tried 3 different browsers, IE, Firefox and Chrome.
I also shortened my name and changed my province, no lucky.
Can somone help me ASAP?
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11-24-2016 08:24 AM
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11-24-2016 08:23 AM
Rockdaddy22 a écrit :
That's great news 🙂
That bug is so weird lol
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11-24-2016 06:04 AM
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11-24-2016 03:29 AM
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11-24-2016 03:03 AM - edited 11-24-2016 04:03 AM
Hi @Shazia_K ,
I have the same Alternate Phone Number Regex Help issue. Could you please help? I cannot get a new number either because I cannot see any drop down for choosing home province. Please help.
______________________________________________________________________________
Update: I shortened my name and it works now.
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11-18-2016 09:40 AM - edited 11-18-2016 09:41 AM
Hey
This may sound weird but the time of the day also matters ( site traffic and too many users etc etc.), i tried with FireFox at 5:30pm and got same issues as others are reporting , waited and retried around 12:00Am and everything worked like a charm, so i would suggest , use an laternate browser (FF) and wait for low traffic hours... Hope this helps.
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11-18-2016 09:02 AM
thejemer a écrit :I am also receiving the Alternate Phone Number Regex Help issue. I have tried switching browsers. I could not even create a new number because the drag and drop icon wouldn't let me select a region. I would be grateful is someone helped me out
Remove any special caracter you might have in your name.
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11-18-2016 08:53 AM
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11-18-2016 08:48 AM
I am also receiving the Alternate Phone Number Regex Help issue. I have tried switching browsers. I could not even create a new number because the drag and drop icon wouldn't let me select a region. I would be grateful is someone helped me out
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11-16-2016 10:09 AM
Hi Mary,
I have the same issue and I have PM'd you.
Thanks,
Eric
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11-14-2016 01:58 PM
what I found is.. Once I used internet explore and everything worked great.... Firefox, Chrome.. nono...
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11-06-2016 12:57 AM
You can mostly fix this issue by shortening your first name.
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11-06-2016 12:03 AM
I tried the whole registration process using Firefox and to my surprise everything worked even the alternative phone number, I was able to port in number from bell within second and everything working well since then.... If anyone needs details you can PM me.
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11-04-2016 11:11 PM
Having the same issue of "Alternate Phone Number Regex Help" , tried clearing cache and using different browsers , nothing worked, also, the new number registration does not work for me too, the area code selection drop down menu comes up empty everytime. I have sent a PM to you with all details , any help would be highly appreciated.
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11-04-2016 09:07 PM
I have the same issue Shazia. I can not passby the regex checker
I will activate my public mobile number first and will send you the number I'd like to port
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09-04-2016 09:33 AM
Hello @mvtalens,
I'm sorry about this,
Can you reply to the private message I just sent you?
Thanks,
Shazia
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09-03-2016 07:10 PM
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04-29-2016 01:22 PM
Hey - thanks @Mary_M!
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04-29-2016 12:41 PM
Hey @7789849803
Of course I can!
@sarekca I sincerely apologize for this inconvenience. I would be glad to assist you in activating your Public Mobile SIM card. I will send you a private message of the information I need. Please loot out for it
Thank you 🙂