Activating my husband

[JWhite]

I am a PM customer; try to activate my husband; but we both use the same email address; so I can’t continue with self-activation.  Is there a way around this; without setting up a new email address? Thanks.

[popping]

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@kb_mv wrote:

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@popping wrote:

@JWhite 

Using alias is to avoid creating a new email address.  But you still have to login separately for each account.  I am sure that your husband already have his email address.  Instead of remembering what it the alias is for your husband account, just use your husband's email address.  Just my 2 cents

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@popping Op implied that husband DID NOT have his own email account.

"we both use the same email address; so I can’t continue with self-activation.  Is there a way around this; without setting up a new email address?"

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No.  I manage 8 PM account for my family members.  Need extras email address or aliases for each account and login to individual account with each email address or aliases.

[kb_mv]

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@popping wrote:

@JWhite 

Using alias is to avoid creating a new email address.  But you still have to login separately for each account.  I am sure that your husband already have his email address.  Instead of remembering what it the alias is for your husband account, just use your husband's email address.  Just my 2 cents

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@popping Op implied that husband DID NOT have his own email account.

"we both use the same email address; so I can’t continue with self-activation.  Is there a way around this; without setting up a new email address?"

[popping]

@JWhite 

Using alias is to avoid creating a new email address.  But you still have to login separately for each account.  I am sure that your husband already have his email address.  Instead of remembering what it the alias is for your husband account, just use your husband's email address.  Just my 2 cents

[gblackma]

@JWhite if using an alias or creating a new email address make sure that it doesnt exceed 30 characters. There is 30 character limit on the activation page.Stay safe. 

[popping]

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@JWhite wrote:

I am a PM customer; try to activate my husband; but we both use the same email address; so I can’t continue with self-activation.  Is there a way around this; without setting up a new email address? Thanks.

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PM uses email address as the username to login self-serve account.  PM does not allow more than one number in an account.  Unfortunately, you need a new email address for your husband's account.

[esjliv]

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@JWhite wrote:

I am a PM customer; try to activate my husband; but we both use the same email address; so I can’t continue with self-activation.  Is there a way around this; without setting up a new email address? Thanks.

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Hi @JWhite 

Sorry. You will need a different email per each account/phone number.

[RossN · Accepted solution]

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@JWhite wrote:

I am a PM customer; try to activate my husband; but we both use the same email address; so I can’t continue with self-activation.  Is there a way around this; without setting up a new email address? Thanks.

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@JWhite hi I am sorry but you need a separate email it's just how they separate accounts here 

[kb_mv]

@JWhite If you use Gmail you can use aliases. If your email is "[email protected] you can sign up hubby as "[email protected]".

Both will go to your email but it satisfies the requirement here for different email addresses.

I should have added that you can also simply add or remove a period in your email address.

[email protected]

[email protected]

Both of these will go to the same email account but satisfy the requirement for different addresses here as they are only looking at individual characters for the sign in.