Account suspended

[Moonrunner]

I recently got a new credit card so I forgot to update it. I realized on the payment due date when an sms wouldn't go through so I made a full payment immediately, the same day. Right after midnight, I still see the amount of my full payment in the account but I got the message that the account was suspended. What should I do to resolve this? I already updated my credit card and made a full payment on the due date. Am I missing something?

[CS_Agent]

Hi Ilija,

Thanks for confirming! I'm glad to know things are back to normal 🙂

Cordially!

Gregory.

[Moonrunner]

Thanks Gregory. The issue resolved itself and everything's back to normal. I appreciate your prompt followup though.

[CS_Agent · Accepted solution]

Hi Ilija,

I just sent you a private message please read it, and then write back to me.

Respectfully!

Gregory

[Moonrunner]

In any case the issue resolved itself overnight. The money was applied to my account and it's active. At least sending SMS messages works. Thanks go out to everyone!

[mimmo]

@dizmo you are correct they need to contact the mod.

My post was asking for clarifcation on the phone status, and give the person some reading on renewal issues.  

When @Moonrunner stated his phone status as nothing works   @NDesai posted that moonrunner needed to contact the mods.  

[dizmo]

You have to contact a moderator, and they have to do it for you.
It's a huge flaw in their system, and honestly I'm surprised they haven't fixed it.

@mimmoDoing nothing is the wrong move, he has to contact and admin to fix the issue. It's an issue of horrible site development.

[NDesai]

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@Moonrunner wrote:

Can't send SMS can't make outgoing calls, can receive calls

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In this case, send a private message to the Moderator_Team with your ph# and account#. 

[Moonrunner]

Can't send SMS can't make outgoing calls, can receive calls

[mimmo]

if phone works do nothing.  check out @luddite thread search  "suspended vs expired"