@jane-c Not sure if you've private messaged any of the mods yet but that would be your next step. Took a couple days to get mine resolved though. Send mod Mary_M a private message with the info below.
The following is from one of the announcement posts from mod @Mary_M:
Hello Community,
Due to a high volume of messages being received, we are experiencing some delays in getting back to you. In order for us to be more efficient, we would like to call out a few things that can help us, help you.
1) If you recently ported your phone number and you are experiencing mixed services/porting issues – send us a private message and please include your Public Mobile phone # (if applicable), the number you wish to port, as well as the account number associated to your old service provider
2) If you have a failed activation, but you have been charged, please include when private messaging us - your SIM card number, name and email address used when activating.
During your activation, if you have not been charged, please clear your cookies/cache and try again, or use a new browser. Should you require further assistance, please send a private message to one of the moderators.
3) If your plan change has failed, or you are experiencing difficulty changing your plan, please send a private message including your Public Mobile phone number, account number and desired plan
4) If you are missing referral rewards, please send a private message including your phone number as well as the numbers you referred.
We are working hard to assist you and others, and we want to make certain in doing so that we`re offering you an enjoyable experience with Public Mobile.
Regards,
Your Mod team Smiley Happy
