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Account Suspended Notices - WRONG

jdesaumarez
Good Citizen / Bon Citoyen

Public Mobile really needs to get their act together. My account had been set to Autopay with a valid CC since I signed up. I also manually pre-paid the next months service [July 27th>].

Yet this morning  I still see - in bright orange - that my service has been suspended, my data is "on hold" etc. Of course, I had also pre-payed next month and the phone works

PM's approach is really ludicrous. It basically assumes the customer is guilty of not paying until proven otherwise. And we are expected to go through this every month?

When you most need your phone, how can anyone be sure PM hasn't screwed up and really cancelled? I am sure they won't need a programmer with a Phd to fix the software.

This alone gives me a very good reason top go back to to Koodo

12 REPLIES 12

Jack_lao
Good Citizen / Bon Citoyen

my account was suspended also, I have autopay as well. How I can activate it again with plan I selected? 

 

Thanks.

911onFire
Great Citizen / Super Citoyen

Had the same issue. Thought it was my phone. Kept trying to restart it hoping for the best. Waze app didn't work this morning and I thought it was an app or phone issue. But it was a PM issue.. again.

 

I'm also on autopay but had to manually do a payment via *611 as I didn't see this issue when I was at home on wifi (mainly use WhatsApp or messenger, versus talk or text). I was about to ask someone to tether or wifi hotspot me to figure out the issue or pay online manually .

 

And the least PM could've done was text me. I had no idea until I tried calling out, and found out I was unjustly suspended . 

axyprang
Good Citizen / Bon Citoyen

Happened to me too this morning. Was waiting and waiting to receive a text from a co-worker and finally tried calling to find that I had no service. Logged in and it said my account was suspended for lack of funds, yet I'm on autopay, and made a payment online with the same credit card that's on file for autopay. WTF.