Had the same issue. Thought it was my phone. Kept trying to restart it hoping for the best. Waze app didn't work this morning and I thought it was an app or phone issue. But it was a PM issue.. again.
I'm also on autopay but had to manually do a payment via *611 as I didn't see this issue when I was at home on wifi (mainly use WhatsApp or messenger, versus talk or text). I was about to ask someone to tether or wifi hotspot me to figure out the issue or pay online manually .
And the least PM could've done was text me. I had no idea until I tried calling out, and found out I was unjustly suspended .
Happened to me too this morning. Was waiting and waiting to receive a text from a co-worker and finally tried calling to find that I had no service. Logged in and it said my account was suspended for lack of funds, yet I'm on autopay, and made a payment online with the same credit card that's on file for autopay. WTF.