Account Status: Plan Expired

[bayman]

I woke up this morning to a phone that did not work.  My on-line account profile says " Your account has been suspended. Make a payment to reactivate your current plan. "  My account page shows I am signed up for Autopay, not sure why my plan would be expired.  Can you fix this issue please.  I use my phone for work and cannot be down for a full day.  A quick response would be greatly appreciated.

[Acekiller]

it is not uncommon for the payment bug to occur.  The mods will help you out.

[SD08 · Accepted solution]

Are you sure your credit card on file had not expired?  If it is, you can update the card info and then make a payment.  Otherwise, looks like you'll need moderator help.

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

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