Account Active but no Service

[Saba]

So my account just renewed and I also just changed my plan to for more data and after topping up the funds on my account, I have no service (Data or Cellular). My account is showing as active with no balance owing. Is it normal to take a little time for a change to take effect or is something going on. I have mad no changes to my APN settings and have been with PM for a year+. 

[Saba]

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@mimmo wrote:

you might want to contact the mods and have them look into your account if you have not done so already.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread

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Yeah, I have messaged them but doubt I will hear back quickly. 

[mimmo · Accepted solution]

you might want to contact the mods and have them look into your account if you have not done so already.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread

[Saba]

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@geniusowl wrote:

Wow! Is this normal around here?

I just activated a new SIM card last night and I am feeling buyers remorse.

It seems PM is not that reliable after all.

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This is the first issue I have run into since joining, otherwise I have found them very reliable. Wonder if its just the time of year.

[Saba]

I have reboot multiple times, reset APN settings. Still nothing

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@KMG wrote:

If your service was working before, it may be a phone issue rather than a PM issue.  Try rebooting your phone and seeing if that helps.

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[stonechucker]

Have you tried power cycling your phone?  This is sometimes required to get things properly setup.

[KMG]

If your service was working before, it may be a phone issue rather than a PM issue.  Try rebooting your phone and seeing if that helps.

[geniusowl]

Wow! Is this normal around here?

I just activated a new SIM card last night and I am feeling buyers remorse.

It seems PM is not that reliable after all.