1800 Numbers

[JCasey]

Has anyone had an issue calling 1-800 numbers?

[computergeek541]

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@CS_Agent wrote:

Hi,
I’m just following up to make sure everything is going well.
If we don’t receive a response within the next 24 hours, this conversation may be automatically closed by the system. If you still need assistance after that, you’re always welcome to reply or open a new ticket and we’ll be happy to help.
Please let us know if you have any updates or if there’s anything else we can assist you with.
Kind regards,
Ioana
Customer Support Agent
Public Mobile         

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This isn't the ticket system.  This is the message forum.  Message forum threads do not automtically get closed. The above message should have been to the the customer directly and privately.

[CS_Agent]

Hi,
I’m just following up to make sure everything is going well.
If we don’t receive a response within the next 24 hours, this conversation may be automatically closed by the system. If you still need assistance after that, you’re always welcome to reply or open a new ticket and we’ll be happy to help.
Please let us know if you have any updates or if there’s anything else we can assist you with.
Kind regards,
Ioana
Customer Support Agent
Public Mobile         

[JCasey]

Thanks everyone!

[CharlieWhisky]

Hi, it’s a ongoing issue with Public Mobile 

You will have to ask a PM CS agent to help.  

You can use the orange chatbot icon on the lower right to open a ticket.  Type submit ticket and select Contact us A Public Mobile customer support agent will help. 

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours. You can check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage