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[aoganes]

My account number is in the subject.

need support from the company

long time customer

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 no autopay rebate, no rewards rebate, nothing is applied on my account

I am considering to leave

[srlawren]

@aoganes @passiveegg @ShawnC13 I had to edit all of your messages to mask the account number in the subject.  @aoganes please note that it is against community guidelines to post any private information publicly here.  You can safely send that information to the @CS_Agent by private message--please follow the instructions @ShawnC13 provided.

[srlawren]

@aoganes did you join prior to January 2015?  Have you changed plans since then, or are you still on the original plan?  If you're on your original plan from before Jan 2015, those are called "Legacy" plans, and are not eligible for rewards, because the plans are already significantly cheaper than the currently available plans.  This is why you are not receiving rewards.  You could change to a current plan to gain rewards, but you'd likely end up paying quite a bit more and would lose access to the call centre support in the process, so it's likely not worth it.

On the other hand, if you signed up or got on your current plan after jan 2015, please follow @ShawnC13's directions to contact the moderator team for support.

[passiveegg]

If you don't mind, may I ask why you want to leave public mobile? It is such a great company with such great prices and amazing coverage. 

[passiveegg]

If you don't mind, may I ask why you want to leave public mobile? It is such a great company with such great prices and amazing coverage. 

[ShawnC13]

@aoganes,

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...