System maintenance- May 6 2018, 12:00 am ET to May 6 2018, 11:00 am ET

[Shazia_K]

This means that on May 6 2018, 12:00 am  ET to May 6 2018, 11:00 am ET you won't be able to do the following:

• Access your Self-Serve account
• Activate a new account

Please excuse us for any inconvenience this may cause.

[Carlos]

Thanks for the info. It turned out to be helpful in restoring my suspended account.  Also, just to let people know, the MODERATORS WERE VERY HELPFUL and provided timely assistance.  Account restored in less than a day.

[Luddite]

@mrjosh Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET). Response is generally within few hours, but may take 24.

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Hang in there; it will get sorted.

[mrjosh]

Hi mods,

My renewal was supposed to happen on May 5th. I am on auto pay, I cannot make phone calls or text. Can someone look into this?

Thanks.

[jp2]

---

@Someone_here wrote:

Thanks for the heads-up!

As a side note, beware if you have your renewal in the night of the 5-6 May, you'll probably need to contact the mods!

---

My account renewed over night, no problems. I'm very happy about that 

[Jefbar]

thank you. I am guessing that is why my amount due is not showing as well as my plan

[Noosiekins]

Good to know. It seems to take a good 5 minutes for the self-serve to log in and load recently. 

[denkom]

Thanks!

[dna2016]

Thanks for the advanced notice, always appreciated.

[shartomjam]

Thank you for the advance warning.

[Someone_here]

Thanks for the heads-up!

As a side note, beware if you have your renewal in the night of the 5-6 May, you'll probably need to contact the mods!