[NEW]: Android Activations Temporarily Unavailable

[Ck_PM]

[Updated as of 8/1/25 9:05 AM EST]

Great news - we wanted to let you know that the technical difficulties with Android activations have now been resolved. You should be able to activate your Public Mobile service on your Android device without any issues.

To activate your service and access full app functionality, you must update to the latest Public Mobile app version (2.4.5). Update through your device's app store if you haven’t already.

Thank you for your patience.

- The Public Mobile Team

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Hello Community,

We are currently experiencing some technical difficulties with activations right now, and we wanted to give you a heads-up.

What’s happening:

• Android users: If you’re trying to activate your Public Mobile service on an Android device, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.
• iOS users: While iOS activations are working, if you don’t have the latest app version (2.4.5), you could also experience activation challenges.

What you need to do:

• Android users: Just hang tight for now. We’ll update this community post the moment everything’s back to normal and Android activations are working smoothly again.
• iOS users: Please ensure you have updated to the latest Public Mobile app version (2.4.5) from the App Store to avoid any potential activation issues.

We apologize for the inconvenience and appreciate your patience as we work to resolve this. 

Thank you for choosing Public Mobile.

- The Public Mobile Team

[MarieGilbert]

Android user here. Unable to log in to app. I enter my credentials and it cycles back to the main login page again. Over and over.

[BrittanyOrn]

Thanks for the update and transparency, Public Mobile Team. It's helpful to know that the issue with Android activations is already identified and being worked on. I appreciate the heads-up for iOS users as well—updating to the latest app version (2.4.5) should hopefully prevent any unnecessary hiccups. I’ll keep an eye out for further updates here and hope the issue gets resolved quickly. Thanks again for keeping the community informed and for your efforts in resolving the situation.

[DJ2025]

I'm still getting error on the payment step.  It popup an error saying to try later... I started the activation this afternoon then retrying again now and still fails.

[Johnny_L]

I’m pleased to report that it appears to be back up and running. I’ve activated my account successfully. Cheers and hope the same for everyone else who were having issues. Thanks Team PM!

[JEB142]

yes. there are a few of us IPhone users with the same issue

[Gawrey]

Thanks. 

Trying to have my brother subscribe but he gets the error: Please update the app to 2.4.5 which is not on the PlayStore yet. 

[JEB142]

It's happening on my IPhone too. Cannot activate a new subscription within the app. It tells me to download the app when I am already in it.

[TheKing604]

I’m having issues too on my iPhone. 

[LitlLdy]

@Ck_PM ,

Hi, is there any chance that Public Mobile will reconsider things & allow Customers to activate accounts using the Public Mobile website again like we used to be able to do before the app was invented? Having both options would be great. 😊 🙏🏼 

[Johnny_L]

For background, I launch the Public Mobile App on my iPhone in order to activate my SIM. Either I'm in an endless loop trying to log in using my eversafe user ID, or, if I press the "Subscribe" button, it simply says "App under maintenance" and I cannot go further. Please advise. Thanks.

[Johnny_L]

I'm having PM activation problems on my iPhone. Is it related?