Community

Resolved! In Budapest - current network unavailable.

Hi there, I purchased international minutes before going on a work trip to Hungary however once arriving the network is permanently set to unavailable. I have tried a variety of troubleshooting methods to correct this however none seem to work. I am ...

Resolved! How do I add a data promo code (I am a long term customer)

I have been a customer with public mobile for years and I notice that the data plans they offer are really low on data compared to other companies for the same price. I see that they have a 12GB gigabyte data promo code. How do I add this as I am an ...

Resolved! 40 $ plan

Hi I just want to know the difference between 2 plans of 40 bucks.  One is regular and 1 is offering 15GB of data. In regular plan you will get 5GB of data plus 12GB extra with promo code ( 17 gb) for 40$. Which plan is best for me?

Resolved! How do Points for Community work if Community account is different from the PM account?

My community I am on right now is an old account from 2018 and now I just recently return with the Halloween plan and wondering how the points system work involving with using the community forum?

Resolved! Can't use data

Hello, I've checked my account for data usage and it says 0 MB used but when I turn on my data, I can't browse anything or even download pictures through SMS. Would appreciate your help. Thank you.

Resolved! Please can I just talk to someone? Someone. . . tech savvy?

All this on the message boards is great, and I appreciate the advice given - but can I just talk to someone, a real person at least on the phone? I need tech support and there doesn't seem to be any. I have an unusual set of circumstances. First, not...

Resolved! Resend port-out authorization sms

I need to authorize my old provider to port-out my phone number 

Resolved! Renewing Plan with promotional offer

 Hello all. I've used up all the data on my current plan (mistakenly been using my phone at home without wifi!). I'd like to renew the plan immediately. However, I signed up for the promotional $40 / 15GB per month plan last week and that is no longe...

Resolved! Activation Issue

Hello,  I am having an issue with completing the SIM activation for my sister. We received an error when it got to the payment and when I tried to re-do it, I get a message saying the email has already been registered. I tried to log in with self ser...

Resolved! Can't call out

I cannot call out as soon as I do it hangs up. I know after this month I'm changing companies

Resolved! Roaming in Canada?

If I used my phone, which is registered in Nova Scotia, while I am in Vancouver, is this considered roaming? 

Resolved! Lost phone, cant access my account because the email it is registered to is blocked by google,

Resolved! Not receiving any calls or texts.

I just signed up for the Public Mobile Network and I'm not getting any texts or calls.

Resolved! voicemail retrieval

Caller leaves a voice mail and my phone indicates so.  I go to retrieve the voice mail and I get a message "error performing request, unknown error"  This has begun to happen for about the last month.

Resolved! Double billed

I added a couple features to my sons phone for 10 days and was billed twice. How do I request a credit ?

Resolved! How do I pay my bills

Resolved! Can't login to my account

First problem - I can't login to the account I just created with Public mobile. Second request - I ordered my sim card last night. Can a customer service agent pls hold the 15GB plan for $40 promo for me since it's going to take 5-7 business days for...

Resolved! Somethings broken.

I attempted to change my plan but it suspended my account upon the renewal date and now each time i go and reactiviate my account it says my payment is processed and even gives me a receipt. but nothing changes and it always takes me back to the same...