Community

opening new account

when starting a new account and you keep the same phone number how long does it take to get service?

Saved Data

Hello, I'm on 25 $ plan and i have about 40 gb of data from previous. Do i lose these data if i subscribe to the 15 $ plan.Thank You

Subscription

My price has increased from $21 to $26. No notice and why?

Trouble porting phone number

I have signed up for a new Public Mobile Account.  Not able to import number from Cityfone account.

New credit card requirement

Good day,I noticed there is a new recent requirement for credit cards.Prior to May 2024, all you needed to enter is the CC number, expiry and 3-digit CCV.Now, it's also requiring a postal code associated to the billing address.I actually use prepaid ...

Account pin and number verifying

my number is stuck on verifying for close to 24 hours now and I’m not able to use the number for my iMessage/Facetime. I also don’t know how to find my account pin. Any help is appreciated 

haven't received a SIM card by mail

Hi Ordered on April24 and estimated delivery date on May3. Still haven't received it yet. Is it normal or any number I can reach to? Please advise. Thanks!

Looking for referral code

Hi,Looking for referral code.Does Public mobile do credit check while taking new connection?

Texting not working after transfer to public mobile

Does anyone got a solution to regain access to texts?Thxs

Mobile Data

I am having issues with my data, I have lots left, and I have tried the network reset but it still is not working. It seems to work on and off. 

I lost my referral points after moving into the new points reword?

Copy of bill

Hello, I am looking for a copy of my last bill. The number has been switched to a new provider at this time.. How can I obtain a copy

Taking Public Mobile phone to United Kingdom and Cyprus

Hi:I am a Public mobile customer. Can I take my current phone to the United Kingdom and Cyprus?We are off to the vacation in August 2024.Thank youYashoda

Phone number not eligible for port

I am a new customer trying to get things set up.  When I try to port my existing phone number to Public, I receive an error stating "Phone number not eligible for port".

transfer of phone number

Accidentally changed by existing public mobile number to my daughter's mobile number which was on fido network. Can this error be reversed. Actually, I wanted to transfer my daughter's mobile network from fido to public mobile. Right now, my public s...

Add - ons

I would like to add free US calls to my account as i was told that is free, and availble till May 20-2024please advice.thank youAly