Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am planning to travel for a week in Hawaii and I wonder if US roaming adds on works there? (Including data/voice/text). Thanks!
I've been on Public mobile for the past 4 years, but all of a sudden I'm unable to make calls now. Every time I try to make an outbound call, I get "Number is not valid". I have 2 family members on Public Mobile, and they do not have any issues. What...
I have purchased a US plan, and downloaded the receipt (twice), but it does not show up in "my account". I tried to use Simon, but I can't make a ticket as I can't log on through the link that it gives me in order to submit a ticket. My husband is ...
I lost my old phone, and I am getting a new sim card and I'm wondering about my old number, it's still active.Do I move my number over, cancel the old one/ get a new number for the new sim? Thank you
Hey hoping someone can help I woke up this morning to see I had 3 texts from 611 saying I used 75%, 95%, and 100% of data. Apparently while asleep I use around 7 gigs. This same thing happened on my mom's account just last month. Anyone have this hap...
I'm going on vacation and I'm expecting a call about a job interview. I don't plan on buying PM's roaming package (free esim with a US provider). I was wondering if someone can explain the difference between iphone's call forwarding vs PM's? Does it ...
Hi I recently ported my number and signed up with public mobile, i can txt and make calls but i can’t receive calls can someone please help me
My account has been suspended and is about to be deactivated. I wanted to sign in to make a payment but the page is not working to sign in, and it just says "This page is down or unavailable for maintenance. Click below to return to My Account page."...
I lost my phone and so I need a new sim card. The account over page constantly comes up with "This page is down or unavailable for maintenance. Click below to return to My Account page." No matter what browser I try or on mobile. The sim card activat...
Im trying to access my account since 2 days it keep showing ( mintinance error) my service is suspended so i need make a payment to reactivate it
I have a 3G ZTE box on my $15 plus plan. I had always thought that it would not work when PM goes to volte. And I do believe that our 2 mobile phones are on volte,,,,and my ZTE still works. There are a few ZTE upgrades that are phone only or are ...
Am not happy you change my phone number and now l have a new one the old one was for my business
I switched from Koodoos (not prepaid) to Public Mobile. It’s been 4plus hours and nothing is working. My new account on Public Mobile says active. My old account on Koodoos is gone. I filled out all the information and created a ticket. Now what? How...
Hi everyone, I am currently on the $15 plan which consists of unlimited text, free incoming calls, and 100 min outgoing calls, and 250MB of data. Today, when I checked on Public Mobile's website, I noticed that for the $15 plan, it says "unlimited Ca...
unrleted to Public Mobile
Hello, I just tried to port the first phone number from a Telus account, which has 2 numbers in total, as it's a joint account. I filled out all the information, the site started doing it's thing and I think after step 3 (Activating your SIM) it said...
I am having problems loading my payment voucher using *611. Each time I dial *611 the call cuts off. I can not call or receive calls. Please what do I do?
I am having problems loading my payment voucher using *611. Each time I dial *611 the call cuts off. I can not call or receive calls. Please what do I do?
Hi folks. I'm with Public and my wife is with Virgin Mobile. So to move her to Public with the same phone number, what does she do first? She looked at creating a Public account but it says you need a plan, a Public sim card, and CC.Is there a family...
I’m going to the US for a week. I don’t plan to get the roaming package and I’m expecting an important call though. can I receive calls in the US without roaming?
This has been sporadic, but everytime I try to call someone or someone tries to call me, there is no ring or dial tone. On my end, it says there's either a server error or the "phone number was entered incorrectly." Please advise. Thanks!
Hello my data is not working inspite I have lot of unused dats left, please help, thank you.
Hey all,Any issues with the payment processing? I am trying to activate a sim, I get all the way to step 4 where I enter credit card info and click "Activate SIM" I get this message: "(We were not able to process your payment. Make sure all informat...
I'm having trouble making a payment. Error message saying there was a problem and to check back later.
Unable to access voicemail from overseas. The account is active and payment automatic. Last time I checked two weeks ago, everything worked fine. Currently ,the call just drops.
Password reset won't work. It says there is an error and all requirements are met
I used a new sim card. wrong. Put the old telus sim card back in but ran over 90 minutes. now I am in limbo.
Hi There, My data is being used up really quickly and when I looked at my account it was happening when my data and phone are off overnight when I am sleeping. How do I get a ticket to correct this? Thankyou
Callers leave messages and logo does indicate a number nor can I access the message.
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