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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15006 Views
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26361 Views
  • 184 replies
  • 26 Bravos

When calling a certain #, the phone will just hang up

I've only noticed this with Public Mobile provider: when I call my work, after 7 rings, the voice-mail is programmed to kick in and you can leave a message. However, when trying with a Samsung and Apple phone who's provider is PM (Public Mobile), it ...

KS12 by Great Neighbour / Super Voisin
  • 277 Views
  • 5 replies
  • 2 Bravos

Payment

Hi, I am having trouble making a payment to my plan. I cannot login to my account.  I have reset my password,  however I still cannot gain access. I have called *611 and have no idea what the account PIN is found... I simply wish to make a payment. P...

Deana27 by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 1 Bravos

Without notification my phone phone number is locked?

What on earth is happening? !y phone is now inaccessible via the phon number hen I dial in, and no one tells me this? This is unacceptable. Dangerous as well, should someone need to reach me un an emergency. What is the fix? How can this be mitigated...

Resolved! Koodo Port In.

I have one line with Koodo Pre-Paid that has been covered by Friend Referral credit for a few months however now all those Account Funds are used up and I don't have anyone coming to switch to Koodo since Public's Plans are way better and everyone co...

Priority by Deputy Mayor / Adjoint au Maire
  • 533 Views
  • 8 replies
  • 0 Bravos

Resolved! Call forwarding - unexpected response from network

Hi,My husband and I both have a Motorola One 5G phones, and we both have the same plan (separate accounts) the unlimited Canada wide talk/text and 1 gig of data.  Recently we moved to a neighbourhood where the Telus cell service is weak (we can get t...

AKC by Great Neighbour / Super Voisin
  • 2416 Views
  • 4 replies
  • 1 Bravos

Resolved! Login Issue

Every time I try to log in, it brings me to a "Let's complete your activation" page but I already have a SIM card with a public mobile plan. It does not let me continue to my account in any way. The two buttons provided on this page are "resume activ...

john_smith1 by Great Neighbour / Super Voisin
  • 870 Views
  • 4 replies
  • 1 Bravos

Postal Code Not Recognized

I am trying to start a new subscription with an eSim. When I was trying to make a payment, the system didn't recognize my postal code in Manitoba and showed me the following error message. I double checked to make sure the province was set correctly....

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SeanXW by Good Citizen / Bon Citoyen
  • 1896 Views
  • 19 replies
  • 1 Bravos

Resolved! Missing Post.

I had a post regarding 'First Payment issue' it's completely dissapeared now. Where did it go?No explanation, and no traces when it was a legitimate issue..

Priority by Deputy Mayor / Adjoint au Maire
  • 11913 Views
  • 24 replies
  • 0 Bravos

Lost SIM card

I lost my SIM card while travelling abroad.  I have a replacement SIM card.  However, I can’t seems to activate my new SIM card .  I don’t have Eversafe so it does not send my security code to my email address.  What options do I have?  I have talked...

Lori8 by Great Neighbour / Super Voisin
  • 250 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting from Rogers to PM

Hi,i availed the 45 monthly 5g subscription few hours ago. I received the text from Rogers, replied YES to the porting, then PM sent me a message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorr...

Tonsky by Great Neighbour / Super Voisin
  • 923 Views
  • 2 replies
  • 0 Bravos

Issues in transferring number from freedom to public mobile

Hey Public Mobile community! Appreciate any help you guys can offer on the following:- I was with freedom mobile until last month. I requested to transfer my number to public mobile.-  However when public mobile sent me a confirmation text to my free...

Tianaatapattu by Great Neighbour / Super Voisin
  • 413 Views
  • 10 replies
  • 1 Bravos

Resolved! Switching from 3G to 4G or 5G

Hello everyone,  I am considering upgrading my current plan. I currently have a 3Gb plan at 3G every 30 days. My question is if switch to another plan at 4G or 5G, will I lose the monthly discount I have? I have been a member since 2019 and I have 4 ...

karen_z by Good Citizen / Bon Citoyen
  • 564 Views
  • 10 replies
  • 2 Bravos

Resolved! Can't reply to any post

Last week I had trouble with one of my accounts so I had to contact the moderators. I had to make a new community nickname so after it got resolved I asked about getting my old nickname back.  They switched it back but now when  I see a post and clic...

GR by Mayor / Maire
  • 485 Views
  • 2 replies
  • 2 Bravos

Can't hear each other on calls

For some reason when I receive calls from certain people (seems to be telus/public mobile customers)the phone rings but we can't hear each other. Some times when I restart the phone it works but it's been happening a lot. It's this a sim card issue d...

HeatherPe by Great Neighbour / Super Voisin
  • 323 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation and app issues

I can't seem to get to the self serve portal on the public mobile app. The farthest I've gotten is to add my username and password which just reroutes me back to a blank login page. I am trying to activate my subscription (which I've already paid for...

mobileuser333 by Great Neighbour / Super Voisin
  • 335 Views
  • 5 replies
  • 1 Bravos

Sending safeID to old number

Did I seriously give up my old network to join this dumb ? 3 days trying to get into my account you’re sending codes to a number that’s 30years old …  no live chat no phone number 

tomkw1975 by Good Citizen / Bon Citoyen
  • 495 Views
  • 14 replies
  • 2 Bravos

Resolved! Rewards

I've added on 3 gigs of data before in rewards and they never expired. This time it shows they expire after 30 days. Can this transaction be canceled? 

DH60 by Great Neighbour / Super Voisin
  • 325 Views
  • 5 replies
  • 1 Bravos

Resolved! Will a get an automatic price reduction at renewal time?

I am on the $55/50GB per month ($165/150GB 90-day subscription).I see that the price of this plan is now only $50 per month on a 90-day subscription. Will I automatically get this reduced price at renewal time of do I have to schedule a plan change?

geeloo by Good Citizen / Bon Citoyen
  • 383 Views
  • 4 replies
  • 1 Bravos

Resolved! Text message

Anyone getting text using code 5169 seems suspicious 

Dano14 by Good Citizen / Bon Citoyen
  • 306 Views
  • 5 replies
  • 1 Bravos

Resolved! Lost Phone, account doesn't show my phone number

--> Lost my phone--> Tried to get a new phone while keeping my phone number--> Told I need my account number to port my number over--> Tried to login to get my account number (I've been a customer for about 8 years)--> The new "Telus login" (or whate...

DK_L by Great Neighbour / Super Voisin
  • 178 Views
  • 2 replies
  • 1 Bravos

Data

I have been with public for a number of years now and bought extra data as well as accumulated data from Christmas promos etc. I had 7.62g saved and never used it until now. I used all my monthly data and needed more. It showed I was using 2.62gs but...

Freckles by Great Neighbour / Super Voisin
  • 196 Views
  • 2 replies
  • 2 Bravos

Resolved! Lost SIM Card

I lost my SIM card, I already bought a new one. I would like to set it up so I can keep my plan and phone number. I can’t log in to my account because I can’t receive the the confirmation texts. 

Lori8 by Great Neighbour / Super Voisin
  • 317 Views
  • 6 replies
  • 0 Bravos

Resolved! Canada -US 5G 40 gig Data Plan

Hi, I am new to PM and just signed up for the Canada-US 5g 40 gig data plan. We will be travelling to the US next week and was wondering if I have to be aware or do anything other than make sure data roaming is turned on.I appreciate any support from...

brianc5 by Good Citizen / Bon Citoyen
  • 339 Views
  • 9 replies
  • 0 Bravos

Resolved! E-SIM Activation Failed

I'm a new customer activating a new plan with an E-SIM on an iPhone. It was stuck on activating for a long time then said activation failed. I don't have an option to re-attempt the SIM activation.Best of all, I cannot contact support either. The bot...

robbybobby by Great Neighbour / Super Voisin
  • 530 Views
  • 5 replies
  • 0 Bravos

Upgrade

My current monthly bill charge is pending on my visa. I’m currently paying $35 a month for only three gigs. You are now offering 20 gigs for $39 I would like to upgrade to this plans asap.

W-Lyn by Great Neighbour / Super Voisin
  • 187 Views
  • 2 replies
  • 1 Bravos

I have two accounts and can’t access one of them

I have two separate accounts (one for work, one personal) with different log in information and different subscriptions. I can access my work account without issues, but if I try to log into my personal account it links me up to my work account and I...

Mila_Wuj by Great Neighbour / Super Voisin
  • 395 Views
  • 6 replies
  • 0 Bravos
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