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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data

How does my 1Gb of data go by so fast when I hardly ever used. Only sent a few Snaps on snapchat and it's already done. All answers are very much appreciated!

Resolved! Old Reward System

I currently have loyalty credit and subscription credit on my account being an old public mobile cust. If I do switch to a newer plan (upgrading to a bigger plan), I believe my old reward system stays right? I get to keep the loyalty credit for an ex...

What is wrong with the website?

I tried to log in and said (1) my password/email didn't match. Odd, because I use a password manager. I changed the password and logged in. (2) Logos and images are broken/missing, buttons have no text, site is mostly non-navigable. I try logging usi...

Resolved! Refund

I tried to activate e-sim on mobile, but it didn't work. Screen showed that I need to contact customer care for refund. Can you please process the refund

Resolved! Network issue: no signal during power outage

hey everyone,I have a network issue.Basically whenever there's a power outage, I lose cellular signal. This has been going on for a long time, and affects 3 other Public Mobile clients, and 1 Virgin client.My husband on Rogers though, is not affected...

Resolved! Can I switch back to the $15 plan?

I'm currently on the $15 plan, but am going on a trip this weekend and likely won't have wifi. I'm curious if I can switch to a more expensive plan with more GBs of data just for this weekend, and then switch back to the $15 plan after it expires. I ...

Resolved! Cant receive phone calls or verification texts

Just recently transfered to Public Mobile, I am using an eSim. I can't receive inbound calls from family members and I have not been receiving 2FA texts through Google, etc. Can someone help me fix this ASAP?Thanks!

Help calling son's phone

I am suddenly unable to call my son's phone (we both on Public). It says "call can't be placed because US roaming no add on". We are both local Toronto phones. This just started today. Please help!!!

Just got 5G Plan but only getting LTE/LTE+ (fold5)

Hello. I just transferred number to Public 5G plan and walked around outside but was only getting LTE or LTE+ showing up on network bar on top of my cellphone, and 5G doesnt show up. I literally bought my new phone that came out less than a month ago...

App not working for iPhone 6

Hey all!For context, I'm on an iPhone 6, OS 12.5.7I just locked into a 90-day subscription plan and have a physical sim card en route. Public Mobile says activation has to be done through the app, but when I hit the log in button I only ever get to a...

Resolved! How can I access bill history after leaving Public Mobile?

I recently switched from Public Mobile to Telus. I need to download my bill history for the last few months, but since I'm no longer a customer the system won't let me log in. When I try to log into public mobile, the system knows I had an account an...

Resolved! bouns minutes

I have over 300 talking minutes bonus and I get massage you have 10 minutes talking minutes

Resolved! Subsciption addition

Hi, I would like to add a subscription to my account not change my current subscription but the user interface makes it impossible. How is this accomplished?

Resolved! Flash sale

Is the flash sale for $39 at 4G and I think it’s 30 GB is that for per month you get 30 GB for three months? or is the 30 or 20 GB and not sure right now for the whole 90 days? And is this promotion only for 90 days or can I keep it?

404 error transfering number from koodo prepaid

Resolved! Confused about SIM & eSIM

I got a regular SIM. Am I able to get a 5G/4G plan?! Or will I need to get an eSIM to get a 5G/4G plan?!?! I think I can with a reg SIM but I'm not 100% sure! Help! Please and thank you!

Resolved! cancel subscription...

So I have an exchange student at my house and I helped him sign up for a public mobile accout since I had an extra sim card from when I set up my kids... Unfortunately I was having trouble finishing the activation because I didn't see the part about ...

Resolved! @CS_Agent Purchased Add-on that was not used and no longer needed - refund

@CS_Agent I purchased 300 international minutes and 100 Philippine long-distance minutes but was not able to use them. Can I have these add-ons removed and get a refund?

Transferring number

I gave the wrong MEID number on my new phone and recieved a message that Public Mobile is unable to transfer my number. How do I send the correct MEID number?

no voicemail notification

No red dot on phone or voicemail symbol on Iphone 10. Worked with previous provider. tried toggling badges in settings/phone/notifications etc.Can't get chatbot to work or response from CS_Agent.Help

no service

always paid my bill by PAD now I have no service where I always have service. what's going on?

Account email change

How do I change/update my account with a new email?

Call

I am missing call today most of the day, same thing with dialing out

transfer won't complete

I've waited the 5 plus hours and used the qr code in my email. Still on SOS. Help!!

Changing payment method?

I need to update my payment method. I tried looking for an option in my account, but I must be missing something.Can anyone guide me through the steps to change my payment method? Is it something I can do online, or do I need to contact customer supp...

"Your subscription will end on September 13" does this mean the 13th is inclusive?

When i go to my account i see:"Your subscription will end on Sep 13, 2023."but also:Current Subscription CycleAug 14, 2023 - Sep 13, 2023 does this mean september 13th inclusive, or my service will end at midnight on sep. 13? thanks

PUBLIC MOBILE & iPhone 15s - e-SIM...?

hello!is Public Mobile iPhone 15 ready?if i currently have a SIM account with Public Mobile, what do I need to do with an e-SIM only phone?thanks in advance for all of your help and input, Thank you!

Resolved! Refer a Friend Points

Hi Everyone, I need some clarification regarding refer a friend public mobile points. I referred both my Mom and Friend to Public Mobile this past weekend. Both of them already received their $10 credit. My question is do I receive the 2 points this ...

Data service

Data service is not available. How do I resolve this issue?

Chatbot Support Ticket Link not working

Hello Oracles,Someone here has to have SOME sort of connection or contact to Public Mobile. Sending a PM to a CS Agent isn't helping. Some people here suggest going to the chatbot to write a ticket to a CS Agent when they know darn well it's not work...

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